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  Public Ticket #1372151
LayerSlider popup keeps showing up
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  • Maximiano started the conversation

    Good Morning
    I would like to know why a Layerslider keeps appearing on my home page when I have removed it from the page.
    3 layerslider appear on my main page, but on the first screen I had a layer popup (points to the right) that still appears, even removing it from the home page.
    I do not know if it is a fault of Layerslider or of the THEME JUPITER or of the VISUALCOMPOSER that it uses.
    Can you help me?
    Thank you

  • [deleted] replied

    Hello Maxglo,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please check the Target Pages section of the Popup settings in LayerSlider. It's possible that you have added the popup there as well (it's handled differently than other inserting methods, so there could be a duplicate).

  • Maximiano replied

    Hi Atila!

    Can you tell me how I can get to Target Pages section of the Popup settings in LayerSlider.
    Thank you so much

  • Maximiano replied

    Is it possible that the Theme child is wrong? 

    Could you tell me how to look inside the Theme Child to see if there is the call to that slider?

    Thanks!!

  • Maximiano replied

    The POPUP Slider that appears does not exist anymore, but it keeps appearing. I changed the name to the Slider, but it keeps appearing. That is, if it had been activated in another section, it should give a failure or not appear.

    I think it has to do with the THEME CHILD, but I do not know how to solve it. Could I generate the THEME CHILD again?

    Thank you

  • [deleted] replied

    The Target Pages section is located in the Slider Settings -> Popup tab.

    Unfortunately we are not familiar with and have no relation to your (child) theme so we cannot help with it.

    If you do not find anything in the Target Pages section, I'd recommend to check every inserting method that you have used on your installation, be that a shortcode, widget, php, theme builder, VC, site builder etc. The slider was probably left in one of these by mistake.

    Furthermore, a cache plugin/solution could also cause this. Please look for any caching that might have stored the slider and still showing it on the front-end.

  • Maximiano replied

    It does not come out anymore. It seems that it is fixed. What I've done is duplicate the slider with another name and erase the original. Then I changed from THEME CHILD to THEME FATHER and it seems that already.
    Thanks for your help.

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.