At first I was happy because Layerslider came with the template Enfold 2017.
Then the first update of Layerslider was announced and I could't update it with WordPress.
I had to remove the plug-in completely from the site, buy a new license(!) and install the new version on my clients site. That worked for the first update. Now I want to update again on the same site with activated purchase number but I still get the error message that the update package could not be found. What I'am doing wrong?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The 'Update package not available' or similar error messages during the update process, are most likely symptoms of an interfering 3rd party theme or plugin. We are constantly notifying and working together with various authors whenever we notice such issue. Unfortunately, these issues cannot be fixed from our end and a temporary solution is updating manually or temporarily disabling other plugins and switching to the default WP theme.
Another possibility might be a stuck activation. If you've used our online tools to remotely deactivate a site (or asked us to do the same on your behalf) your site might no longer be activated. The same can be true if your purchase code has been revoked due to a refund or another reason. In cases like this deactivating your site and then immediately re-activating it can help.
Can't update to new version of Layerslider.
At first I was happy because Layerslider came with the template Enfold 2017. Then the first update of Layerslider was announced and I could't update it with WordPress. I had to remove the plug-in completely from the site, buy a new license(!) and install the new version on my clients site. That worked for the first update. Now I want to update again on the same site with activated purchase number but I still get the error message that the update package could not be found. What I'am doing wrong?
I activate the product. Update the purchase code
Hello Richard Kreuger,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The 'Update package not available' or similar error messages during the update process, are most likely symptoms of an interfering 3rd party theme or plugin.
We are constantly notifying and working together with various authors whenever we notice such issue. Unfortunately, these issues cannot be fixed from our end and a temporary solution is updating manually or temporarily disabling other plugins and switching to the default WP theme.
Another possibility might be a stuck activation. If you've used our online tools to remotely deactivate a site (or asked us to do the same on your behalf) your site might no longer be activated. The same can be true if your purchase code has been revoked due to a refund or another reason.
In cases like this deactivating your site and then immediately re-activating it can help.