Okay
  Public Ticket #1368923
LayerSlider Not Saving Changes
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  • ErickTavcorp started the conversation

    Font styles suddenly changed from bold to regular, I didn't edit the slides, so I went and change the font styles again and click "Save" and noticed that the save functionality is not working and it's showing the following message:

    It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n Internal Server Error

  • [deleted] replied

    Hello ErickTavcorp,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The "Internal server error" (error 500) is a web server configuration issue. In your case it could be a memory limitation problem or execution time limit, because you are trying to utilize more content than your server can handle in the given amount of time. But it might be generated by something else as well.

    The "Internal server error" is almost always a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please try to enable it and look for any PHP errors in the logs that could provide more information.
    https://codex.wordpress.org/WP_DEBUG
    https://codex.wordpress.org/Debugging_in_WordPress

    If you're not familiar with it, we can also look into it after you enabled the WP debug mode. We will need a WP login in this case.

    In the meantime please also try to look for any incompatibility problems by temporary disabling other plugins and switching to a default theme. Just to make sure that it's not caused by a 3rd party item.

  • ErickTavcorp replied

    Thanks Attila, actually for now the problem was solved uninstalling Akismet Anti-Spam, now I can save the changes without a problem.


    I just wonder why does my font styles changed?

    Thanks!

  • [deleted] replied

    The slider does not and can not edit itself. So there must have been an external factor that initiated this. 

    It's possible that something overwritten your styles and affected the slider as well, for example your theme, but without seeing it live it's only a guess unfortunately.