I have just updated the slider by a purchase. I have 4 sliders, that I created earlier, but I still can't edit anything in the back-end!!?????? In the front end the space is blank.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but for me the slider is being displayed currently. Have you managed to fix the problem in the meantime ? In case not, could you please specify on what OS/browser/device are you experiencing this exactly ?
Regarding the editing error in the back-end. There is no issue like this present in the latest release of our plugin (6.6.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue. Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.
Hello
I have just updated the slider by a purchase. I have 4 sliders, that I created earlier, but I still can't edit anything in the back-end!!?????? In the front end the space is blank.
Best regards,
Claus Thomasbjerg
Hello Claus,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but for me the slider is being displayed currently. Have you managed to fix the problem in the meantime ? In case not, could you please specify on what OS/browser/device are you experiencing this exactly ?
Regarding the editing error in the back-end. There is no issue like this present in the latest release of our plugin (6.6.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.