In September I purchased (through Envato marketplace) the LayerSlider plugin update with license for my company's website. I was unable to upload the zipfile. I could not open or unpack it. I did not purchase Envato's $20 "we'll do it for you" fee. So far I'm very unimpressed with Envato market.
Since September I've had no time to deal with this issue. I think the LayerSlider plugin zipfile is corrupted and now I have no access to the plugin. I need to get this fixed since new updates are available.
I've attached the file that I purchased through Envato. Can you help me solve this?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The file you've sent is an old release of LayerSlider. Please download the plugin's package again from CodeCanyon to get the latest release. This will also solve the possible file corruption problem.
In September I purchased (through Envato marketplace) the LayerSlider plugin update with license for my company's website. I was unable to upload the zipfile. I could not open or unpack it. I did not purchase Envato's $20 "we'll do it for you" fee. So far I'm very unimpressed with Envato market.
Since September I've had no time to deal with this issue. I think the LayerSlider plugin zipfile is corrupted and now I have no access to the plugin. I need to get this fixed since new updates are available.
I've attached the file that I purchased through Envato. Can you help me solve this?
Hello Mary Shaw,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The file you've sent is an old release of LayerSlider. Please download the plugin's package again from CodeCanyon to get the latest release. This will also solve the possible file corruption problem.
You can find detailed step-by-step installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup Please follow these steps to install the plugin.