Hi there. I am trying to use LayerSlider in my Avada-Theme site. We do have WP-Rocket and when it's turned on, none of the sliders will show. When I turn it off, they do show. So I know it's a conflict between LayerSlider and WP-Rocket.
However, I don't want to turn off WP-Rocket as it really helps to speed up my site. Is there a way that I can resolve the conflict without turning off WP-Rocket? If not, I'll need a refund on this purchase and I won't be able to use it.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We are aware of the issue between the Rocketscript and LayerSlider. Unfortunately we are not able to fix this, as the problem is not on our end. Rocketscript is a method used to compress and asynchronously load scripts on page and it could easily break any WordPress plugin as it also interferes with jQuery.
Unfortunately at the moment it's not possible to use these two items together.
Thanks - but this is not about Rocketscript. I don't have that turned on in Cloudflare. All I have is WP-Rocket turned on in my backend. I have turned off Rocketscript in Cloudflare and still see the issue.
I see. We did not receive any reports recently, regarding problems between our item and the WP-Rocket, so the issue is likely related to another factor.
First, please check whether you are using the 'Use slider markup caching' option in the Advanced settings tab of LayerSlider. In case yes, please try to disable it to see if that helps (the two caches might conflict).
If that does not help, could you please set up a test page where we can investigate the problem or set up a temporary login if necessary ?
Hi there. I am trying to use LayerSlider in my Avada-Theme site. We do have WP-Rocket and when it's turned on, none of the sliders will show. When I turn it off, they do show. So I know it's a conflict between LayerSlider and WP-Rocket.
However, I don't want to turn off WP-Rocket as it really helps to speed up my site. Is there a way that I can resolve the conflict without turning off WP-Rocket? If not, I'll need a refund on this purchase and I won't be able to use it.
Thanks!
Susan
Hello Susan,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We are aware of the issue between the Rocketscript and LayerSlider. Unfortunately we are not able to fix this, as the problem is not on our end. Rocketscript is a method used to compress and asynchronously load scripts on page and it could easily break any WordPress plugin as it also interferes with jQuery.
Unfortunately at the moment it's not possible to use these two items together.
Hi there Atilla,
Thanks - but this is not about Rocketscript. I don't have that turned on in Cloudflare. All I have is WP-Rocket turned on in my backend. I have turned off Rocketscript in Cloudflare and still see the issue.
Insights?
I see. We did not receive any reports recently, regarding problems between our item and the WP-Rocket, so the issue is likely related to another factor.
First, please check whether you are using the 'Use slider markup caching' option in the Advanced settings tab of LayerSlider. In case yes, please try to disable it to see if that helps (the two caches might conflict).
If that does not help, could you please set up a test page where we can investigate the problem or set up a temporary login if necessary ?
Hi Sriley81 I was wondering were you ever able to solve this issue as I am having the same issue myself thanks!
Hello csimack,
Please follow up with the suggestions from my previous message, and open a new ticket with the results (and login if necessary).