Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
To the best of our knowledge, there is no such compatibility issue between our plugin and the Avada theme at the moment. No other user reported this so far and we did not experience this on our end either. We believe that it could be a conflict problem on your installation related to a 3rd party item unfortunately.
First of all please make sure that you are using an up-to-date Avada version, as they might have implemented fixes to their latest release.
In case the problem persists, please try to temporary disable other plugins/scripts on your installation to see if that solves the issue.
Hello ascanio10,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
To the best of our knowledge, there is no such compatibility issue between our plugin and the Avada theme at the moment. No other user reported this so far and we did not experience this on our end either. We believe that it could be a conflict problem on your installation related to a 3rd party item unfortunately.
First of all please make sure that you are using an up-to-date Avada version, as they might have implemented fixes to their latest release.
In case the problem persists, please try to temporary disable other plugins/scripts on your installation to see if that solves the issue.