Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the importing method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Hi,
When i try downloading a new slider I see the "downloading message" but it doesnt go away.
Please let me know if you need more info.
Hello amir_hayeri,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the importing method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Hi Attila,
This is the notification in the status.
"The PHP ZipArchive extension is needed to use the Template Store and import/export sliders with images."
Looking forward to your reply,
I solved it thanks for pointing me in the right direction.
It was a zip extension that I activated on PHP options.
Thanks
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.