This may be a real simple fix, but I haven't been able to find the solution. My imbedded audio in my LayerSlider plays fine with everything but Firefox. I know Firefox plays OGG files, but I don't see any settings in the layer slider that accounts for the OGG platform. Is there a way to get Firefox to play the audio as well?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I have checked your site and I can reproducte the problem in Firefox on my end as well. I will contact and consult with the development team to see what the issue might be. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Please try to enable the controls for the media layers. This option is located at the bottom of the Layers -> Content -> Video / Audio tab. Set Controls to Enabled. We believe that this should solve the problem.
That doesn't work. Attached is a screen shot of what I have had those settings on the entire time. Any other ideas that come to mind? The only Auto feature that is disabled is the AutoPlay. That can't be enabled. And even when I enabled it, the player is still invisible. However it does play in firefox, but without the player present. So that says that the OGG settings are there for the playback. Just not showing the player.
Thank you for the feedback. That is indeed strange, it might be a Firefox error. My colleagues and I will look into this further to see if we can find anything, and get back to you shortly.
We've found a small error in the current release, that is related to this Firefox problem. We are going to add a fix for this to the upcoming releases.
In the meantime you can work around it by removing the "nocontrols" attribute from the embed code (or even change it to "controls"). If this does not do the trick yet, try to also set size for the layer (width / height) under the Styles tab.
Thanks for that. Changing the "no controls" to "controls" was the way it fixed the problem. Removing the "no controls" entirely did not work. I didn't have to mess with the width/height under the styles tab either.
This may be a real simple fix, but I haven't been able to find the solution. My imbedded audio in my LayerSlider plays fine with everything but Firefox. I know Firefox plays OGG files, but I don't see any settings in the layer slider that accounts for the OGG platform. Is there a way to get Firefox to play the audio as well?
Thanks,
Duncan
Hello Duncan,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I have checked your site and I can reproducte the problem in Firefox on my end as well. I will contact and consult with the development team to see what the issue might be. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Please try to enable the controls for the media layers. This option is located at the bottom of the Layers -> Content -> Video / Audio tab. Set Controls to Enabled. We believe that this should solve the problem.
That doesn't work. Attached is a screen shot of what I have had those settings on the entire time. Any other ideas that come to mind? The only Auto feature that is disabled is the AutoPlay. That can't be enabled. And even when I enabled it, the player is still invisible. However it does play in firefox, but without the player present. So that says that the OGG settings are there for the playback. Just not showing the player.
Thanks,
Duncan
Thank you for the feedback. That is indeed strange, it might be a Firefox error. My colleagues and I will look into this further to see if we can find anything, and get back to you shortly.
We've found a small error in the current release, that is related to this Firefox problem. We are going to add a fix for this to the upcoming releases.
In the meantime you can work around it by removing the "nocontrols" attribute from the embed code (or even change it to "controls"). If this does not do the trick yet, try to also set size for the layer (width / height) under the Styles tab.
Thanks for that. Changing the "no controls" to "controls" was the way it fixed the problem. Removing the "no controls" entirely did not work. I didn't have to mess with the width/height under the styles tab either.
Thanks so much for the great help!
Duncan
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.