I have several sites and can see layerslider working fine on all of them except for this one, where I have updated to 6.6.1 and here I can not successfully click on slider settings. I'm using IE v11
Is there an issue with the latest version? Any suggestions for what I can try?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.6.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.
I have several sites and can see layerslider working fine on all of them except for this one, where I have updated to 6.6.1 and here I can not successfully click on slider settings. I'm using IE v11
Is there an issue with the latest version? Any suggestions for what I can try?
Thanks
Andy
Hello Andy,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.6.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.