I recently migrated my hosting from GoDaddy to SiteGround. Everything is up and running on the new hosting server, except LayerSlider needs to be activated. When I put in my purchase code, it says it's already being used. I've tried to log back into my old GoDaddy account to deactivate, but I don't have access, as everything has been migrated to Siteground.
How do I deactivate the old, inaccessible, unused copy? At this point it would be best if I could simply deactivate all current uses and re-activate on the proper platform. Please help.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
I recently migrated my hosting from GoDaddy to SiteGround. Everything is up and running on the new hosting server, except LayerSlider needs to be activated. When I put in my purchase code, it says it's already being used. I've tried to log back into my old GoDaddy account to deactivate, but I don't have access, as everything has been migrated to Siteground.
How do I deactivate the old, inaccessible, unused copy? At this point it would be best if I could simply deactivate all current uses and re-activate on the proper platform. Please help.
Thank you,
Luke
Hello Luke,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations