Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1344913
Importing a slide problem
Closed

Comments

  • ProtelPazarlama started the conversation
    October 24, 2017 at 6:20am

    Hi. I'm trying to export a slide from a website and import to another one. But I'm recieving ''0 sliders has been successfully imported. I'm not doubting while I'm exporting the slide but I couldn't manage to import slide. Every time I'm receiving the same problem.

  • [deleted] replied
    October 24, 2017 at 8:45am

    Hello ProtelPazarlama,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the importing method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.

  • ProtelPazarlama replied
    October 24, 2017 at 9:00am

    Hi Atilla, 

    I sent you a photo that shows my system (FTP) status. Did you see it?

    Best Regards

    Nihat

  • [deleted] replied
    October 24, 2017 at 6:34pm

    Unfortunately ticksy seems to be having issues loading the attached screenshots, so I'm not able to check it. Are there no errors in the System Status ? If you could set up a temporary WP login for us, we could investigate it further from the back-end to see if we can find anything.

  • ProtelPazarlama replied
    October 25, 2017 at 12:56pm

    Hi there,

    Actually, I'm not receiving any error messages. Just, WP Debug Mode, under the Site Setup & Plugin Settings part, is disabled  and there is a message said "If you experience any issue, we recommend enabling the WP Debug mode while debugging. Click here to learn more." 

    Available Updates
    Auto-Updates:Activated
    LayerSlider version:6.6.1
    LayerSlider database:OKUpdate Database
    WordPress version:4.8.2
    Site Setup & Plugin Settings
    Install LocationOK
    WP Debug Mode:DisabledIf you experience any issue, we recommend enabling the WP Debug mode while debugging. Click here to learn more
    Uploads directory:OK
    Cache pluginsNot found
    jQuery Google CDN:Disabled
    Server Settings
    PHP Version:7.0.22-0ubuntu0.16.04.1
    PHP Time Limit:No limit
    PHP Memory Limit:256M
    PHP Post Max Size:150M
    PHP Max Upload Size:150M
    Suhosin:Not found
    PHP ZipArchive Extension:Enabled
    PHP DOMDocument Extension:Enabled
    PHP Multibyte String Extension:Enabled
    PHP Multibyte Regex Functions:Enabled
    WP Remote functions:OK
    $_SERVER variablesOK

  • [deleted] replied
    October 26, 2017 at 9:17am

    I see. In that case could you please set up a temporary WP login for us, so we can check on this from the admin ?