I had your plugin bundled with Enfold. It was working fine yesterday and then today I tried to add some code for a button from http://outgrow.co.za and that broke it. The slider displays blank on the frontend and could not be edited on the backend. So I rolled back the database to a backup from yesterday and that allowed me to at least edit the sliders, but the frontend was still blank.
So I decided to buy your plugin so that I could update it and see if the latest version would fix the issue.
I have done that, but it is still blank. Please help, this is a client website that is supposed to go live tomorrow.
Ok, so I have the code from Outgrow somewhere els on the page, but it makes the slider blank. If I remove the code the slider is fine. Is there any way that I can have both working together?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked the URL you provided, but as I can see the slider is being displayed currently.
Have you managed to fix the problem in the meantime ?
In case not, could you please set up a test page where we can take a look at the conflicting code and faulty slider ?
Thanks for your response. I got the slider working on the main page by linking to the Outgrow quiz externally, which is not the ideal solution.
I did setup a clone of that page and have been in contact with Outgrow support. That mae some changes to the code, which allowed the slider to keep working, but there is still an issue with the Avia Layout Builder not behaving properly with their code on the page - I guess this is not your problem though :)Here is the cloned test page - http://staging1.vantageaccounting.co.za/home-2/
I have now paid to have the premium version of LS, but don't really need it on this website. Is it possible for me to transfer it to another site instead?
Hi,
I had your plugin bundled with Enfold. It was working fine yesterday and then today I tried to add some code for a button from http://outgrow.co.za and that broke it. The slider displays blank on the frontend and could not be edited on the backend. So I rolled back the database to a backup from yesterday and that allowed me to at least edit the sliders, but the frontend was still blank.
So I decided to buy your plugin so that I could update it and see if the latest version would fix the issue.
I have done that, but it is still blank. Please help, this is a client website that is supposed to go live tomorrow.
Thanks,
Shane
Ok, so I have the code from Outgrow somewhere els on the page, but it makes the slider blank. If I remove the code the slider is fine. Is there any way that I can have both working together?
Here is the code:
<div class="outgrow-btn" style="background-color: #436caf; padding: 5px; width: 190px; height: 46px; text-align: center; padding-top: 12px; border-radius: 3px;">
<div id="59c8ea70d3aa5c40595ec413" data-textcolor="#ffffff" data-bgcolor="#436caf" data-prop="outgrow-p" data-type="outgrow-l" data-url="//vantageaccounting.outgrow.co/59c8ea70d3aa5c40595ec413" data-text="GET YOUR ESTIMATE"></div>
<script src='//outgrow.co/js/ploader.js'></script><script>initIframe('59c8ea70d3aa5c40595ec413');</script>
</div>
Hello Shane,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked the URL you provided, but as I can see the slider is being displayed currently.
Have you managed to fix the problem in the meantime ?
In case not, could you please set up a test page where we can take a look at the conflicting code and faulty slider ?
Hi Attila,
Thanks for your response. I got the slider working on the main page by linking to the Outgrow quiz externally, which is not the ideal solution.
I did setup a clone of that page and have been in contact with Outgrow support. That mae some changes to the code, which allowed the slider to keep working, but there is still an issue with the Avia Layout Builder not behaving properly with their code on the page - I guess this is not your problem though :)Here is the cloned test page - http://staging1.vantageaccounting.co.za/home-2/
I have now paid to have the premium version of LS, but don't really need it on this website. Is it possible for me to transfer it to another site instead?
Thank you.
Thanks for the feedback, glad you could solve the problem.
Sure, you can move your license to another site, if you're planning to use it there and stay on theme bundled version on this one.
You can disable this installation or use the following website to manage and reset the activations of your purchase code: https://kreaturamedia.com/reset-activations