Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The preview window should be as big as the initial slider sizes that you set in the Slider Settings. Please check the width and height of the slider in the Layout tab.
There were slight changes in the slider layouts in the previous release. Please re-select and re-save the responsive and layout options of your slider you have used before in the Slider Settings -> Layout tab.
Also, as I can see there is a Responsive Under value set for your slider. I'd recommend to remove this value alltogether, since version 6 the plugin calculates this option by itself so you do not have to enter anything. The Responsive Under option is located in the Slider Settings -> Layout -> Fullwidth section. It is hidden by default so you have to enable the Show Advanced Settings button.
After removing the Responsive Under and re-selecting/re-saving your settings, the problem should disappear.
Hi Kreatura,
Got some problems with Layer Slider lately.
First the backend only shows a small strip of my background image. So it is almost impossible to do the edits. See the screenshot.
Now another problem emerged front end of the website. The pictures have suddenly grown and fill up the whole screen.
I have updated Layerslider to 6.6.1 and I have also installed the latest version of my theme.
Hello Angelo,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The preview window should be as big as the initial slider sizes that you set in the Slider Settings. Please check the width and height of the slider in the Layout tab.
There were slight changes in the slider layouts in the previous release. Please re-select and re-save the responsive and layout options of your slider you have used before in the Slider Settings -> Layout tab.
Also, as I can see there is a Responsive Under value set for your slider. I'd recommend to remove this value alltogether, since version 6 the plugin calculates this option by itself so you do not have to enter anything. The Responsive Under option is located in the Slider Settings -> Layout -> Fullwidth section. It is hidden by default so you have to enable the Show Advanced Settings button.
After removing the Responsive Under and re-selecting/re-saving your settings, the problem should disappear.
Please let us know of the results.
Hi Attila,
Thank you for your support.
That did the trick!
Best regards
Angelo
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.