Hello, I have made a slider that has a large number of thumbnails. I've set it as a Full Width slider so it scales correctly on mobile, however the thumbnail line does not scroll. There are a few more thumbnails to the right that cannot be seen or scrolled to.
Can you please help me allow these to be scrolled to?
I don't want the thumbnails smaller, and I have several similar sliders that have more thumbnails, so resizing the thumbnail size down won't work.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. I can see and reproduce the error, I will contact and consult with the development team to see what might be wrong. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
The problem seems to be related to the Responsive Under value you have set for your slider. The value is too small for your slider. I'd recommend to raise it or remove it alltogether. Since version 6 the plugin calculates this option by itself so you do not have to enter anything. The Responsive Under option is located in the Slider Settings -> Layout -> Fullwidth section. It is hidden by default so you have to enable the Show Advanced Settings button.
Alternatively you could also try to use a normal responsive slider instead of fullwidth.
We've set the Thumbnail Container Width in the Slider Settings / Thumbnail Navigation tab to the same value as your Responsive Under option. Please check it again to see if this is what you wanted to achieve.
Hello, I have made a slider that has a large number of thumbnails. I've set it as a Full Width slider so it scales correctly on mobile, however the thumbnail line does not scroll. There are a few more thumbnails to the right that cannot be seen or scrolled to.
Can you please help me allow these to be scrolled to?
I don't want the thumbnails smaller, and I have several similar sliders that have more thumbnails, so resizing the thumbnail size down won't work.
Thanks for your help!
Hello Kristin,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. I can see and reproduce the error, I will contact and consult with the development team to see what might be wrong. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Hello Kristin,
The problem seems to be related to the Responsive Under value you have set for your slider. The value is too small for your slider. I'd recommend to raise it or remove it alltogether. Since version 6 the plugin calculates this option by itself so you do not have to enter anything. The Responsive Under option is located in the Slider Settings -> Layout -> Fullwidth section. It is hidden by default so you have to enable the Show Advanced Settings button.
Alternatively you could also try to use a normal responsive slider instead of fullwidth.
Thank you for the feedback and for the login. My colleagues and I will look into this and get back to you shortly.
We've set the Thumbnail Container Width in the Slider Settings / Thumbnail Navigation tab to the same value as your Responsive Under option. Please check it again to see if this is what you wanted to achieve.
Yes, this worked! Thank you so much! Case closed.
Thank you for the feedback, glad the problem is solved. If you need further assistance please let us know.