Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi, I can not download any templates on your templates store, I click on the button "import", but it remains on the screen "Importing, please wait..." I use Chrome browser.
Thank you
Best regards
German
Hello German,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the importing method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Hi Attila, In System Status I have this problem: PHP ZipArchive Extension: Disabled
The PHP ZipArchive extension is needed to use the Template Store and import/export sliders with images.
How can I fix it? Thanks
Best regards
German
I solved by editing the file PHP.ini. Thanks
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.