Public Ticket #1333245
Can't download templates from the store


  • mnetwork101 started the conversation

    nI attempt the download but it just has your 3 layers (spinning wheel of death) that never stops and never allows the download. I'm stuck!

    It says "Importing Please Wait" but it's stuck there for at least 30 min. I've tried multiple computers, same problems.

    Please help. I want the 'Dynamic Slider' download.


  •  317
    Attila replied

    Hello mnetwork101,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the importing method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.

    Best Regards,
    Attila | Kreatura Support Team

  • mnetwork101 replied


    Well,  why don't you send me the slider files for the "Dynamic Slider" and then I'll just upload the slider manually rather than importing it directly from your template store?

    Can you do that?


  •  317
    Attila replied

    Sure thing. I have attached the slider import.

    Attached files:  LayerSlider_Export_2017-10-14_at_15.04.52.zip

    Best Regards,
    Attila | Kreatura Support Team