Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1333245
Can't download templates from the store
Closed

Comments

  • mnetwork101 started the conversation
    October 13, 2017 at 12:12am

    nI attempt the download but it just has your 3 layers (spinning wheel of death) that never stops and never allows the download. I'm stuck!

    It says "Importing Please Wait" but it's stuck there for at least 30 min. I've tried multiple computers, same problems.

    Please help. I want the 'Dynamic Slider' download.


    Thanks,

  • [deleted] replied
    October 13, 2017 at 8:30am

    Hello mnetwork101,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the importing method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.

  • mnetwork101 replied
    October 13, 2017 at 5:25pm

    Attila,


    Well,  why don't you send me the slider files for the "Dynamic Slider" and then I'll just upload the slider manually rather than importing it directly from your template store?

    Can you do that?

    Cheers,

  • [deleted] replied
    October 14, 2017 at 3:05pm

    Sure thing. I have attached the slider import.