I've just purchased the plugin, but it's impossible to find the activation box, neither in the plugins page, nor in the updates page of the dashboard. I've uninstalled the plugin and installed it for new, but I can't see any Activation button.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
In case you still cannot locate it, the problem might be theme related. Unfortunately some themes that are bundling our product, are restricting the update and/or activation method of the plugin that could result in problems like this. I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. You can also find detaled installation instructions in the documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
Hi,
I've just purchased the plugin, but it's impossible to find the activation box, neither in the plugins page, nor in the updates page of the dashboard. I've uninstalled the plugin and installed it for new, but I can't see any Activation button.
Thank you.
Hello enita,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The Product Activation section, where you can enter your purchase code is located in LayerSlider's admin interface. You can find instructions with screenshots on how to activate the product in our documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activation-howto
In case you still cannot locate it, the problem might be theme related. Unfortunately some themes that are bundling our product, are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find detaled installation instructions in the documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
I've just found it. It was at the bottom of the plugin page.
Sorry!
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.