Slider video does not play on mobile. Is this a plugin / setting issue? I have read in comments (from 2 years ago) that mobile browsers do not allow videos to play on mobile browsers? Is this still correct? Is there any way that I can make it so that the slider video automatically plays? Or even plays by touching the slider/video?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Yes, that is correct. The video displays are still limited on mobile browsers to this day unfortunately. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. However you can start the videos manually by clicking on them and they will be opened in a popup iframe window.
No, the video should start automatically, in case the autoplay is not disabled in the settings or in the embed code. If you could show us your site or a test page with the slider we can take a look at what might be wrong.
Slider video does not play on mobile. Is this a plugin / setting issue? I have read in comments (from 2 years ago) that mobile browsers do not allow videos to play on mobile browsers? Is this still correct? Is there any way that I can make it so that the slider video automatically plays? Or even plays by touching the slider/video?
Hello joe,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Yes, that is correct. The video displays are still limited on mobile browsers to this day unfortunately. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically.
However you can start the videos manually by clicking on them and they will be opened in a popup iframe window.
When I click the video it opens up into a separate window but the video never starts. Is there a settings I need to enable?
No, the video should start automatically, in case the autoplay is not disabled in the settings or in the embed code. If you could show us your site or a test page with the slider we can take a look at what might be wrong.
Thank you for the feedback. We're waiting for your response.
Ho anche questo problema, ma il video non รจ nemmeno visto cliccando su di esso
Dear zinconeoffice,
At the moment we can only provide support in English. Also, please open a new ticket for your case.