Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Judging from your screenshot, you are trying to insert LayerSlider's purchase code to Slider Revolution, which is a different plugin.
As I've mentioned, based on your screenshot, you are trying to insert LayerSlider's purchase code to Slider Revolution.
Please note that LayerSlider and Slider Revolution are two different slider plugins. You cannot use one of the license codes to activate the other item with it. You will need to use LayerSlider's purchase code to activate LayerSlider, and Slider Revolution's purchase code to activate Slider Revolution.
Hi
My Purchase Code for LayerSlider update is not working. It's not a typo issu. i download the pdf and text to copy the code, but it does not work.
Thank you
Louise
Hello Louise,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Judging from your screenshot, you are trying to insert LayerSlider's purchase code to Slider Revolution, which is a different plugin.
I'll attach a link that shows the related part of our documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activation-howto
This describes how to activate LayerSlider.
Hi Attila
Thank you for your answer. I know where i can find my purchase code.
Whene i register the plugin and use this key i receive always the message the code is incorrect.
KR Louise
Hello Louise,
As I've mentioned, based on your screenshot, you are trying to insert LayerSlider's purchase code to Slider Revolution.
Please note that LayerSlider and Slider Revolution are two different slider plugins. You cannot use one of the license codes to activate the other item with it. You will need to use LayerSlider's purchase code to activate LayerSlider, and Slider Revolution's purchase code to activate Slider Revolution.