In my WordPress theme it said I should get e license for the layer slider. I purchased it. I did not see where I could enter the code. I went back into the plug in section of my site in hopes that purchasing the license from inside the site would take me to the correct place. I purchased it again. Now I have two codes and still am not able to enter the license for the slider.
Would you please tell me where to go to enter the code for this plung in and would you be so kind to credit my account for the second purchase?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the bundled plugins that could result in errors where you don't see this section. In that case I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. Please note that your sliders and settings are stored in the database so they won't be deleted in the process. You can find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
Regarding the extra purchase, please open a refund request for it from your Envato profile, as we can only accept it and refund you that way.
In my WordPress theme it said I should get e license for the layer slider. I purchased it. I did not see where I could enter the code. I went back into the plug in section of my site in hopes that purchasing the license from inside the site would take me to the correct place. I purchased it again. Now I have two codes and still am not able to enter the license for the slider.
Would you please tell me where to go to enter the code for this plung in and would you be so kind to credit my account for the second purchase?
Thank you for your help,
Kevin
Hello Kevin,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You can enter your purchase code to the Product Activation section on the main page of the admin area of LayerSlider. It is explained with screenhots in our documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activation-howto
Unfortunately some themes are restricting the update and/or activation method of the bundled plugins that could result in errors where you don't see this section.
In that case I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
Regarding the extra purchase, please open a refund request for it from your Envato profile, as we can only accept it and refund you that way.