Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1303152
how to update the plugin
Closed

Comments

  •  2
    marielapaire started the conversation
    September 14, 2017 at 4:14pm

    Hi,


    I registered the plugin with my purchase code. It is active but still I cannot update the plugin to the latest version.

    How to fix that please?

    Thanks for your support.

    Regards

  • [deleted] replied
    September 15, 2017 at 7:57am

    Hey marielapaire,

    How exactly did you try to update the plugin ?

    Please note that you can find detailed update instructions in the Documentation that will guide you through this process: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#updating

  •   marielapaire replied privately
  • [deleted] replied
    September 23, 2017 at 3:27pm

    The plugin reinstall should always work and you should always get the latest release with it. What problem did you face exactly throughout this process ?

    Unfortunately I cannot explain the manual installation method better than its described in the documentation. There are step by step instructions that you need to follow.

    Don't forget that you will need to completely remove the current version first, as there cannot be two instances of the plugin present on your installation. After that you can proceed with installing it with the CodeCanyon package, in the described way. Please note that your sliders and settings are stored in the database so they won't be deleted in the process.