Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1294997
Install using Florida Them
Closed

Comments

  • lauragucciardo started the conversation

    Hi

    I developped my website using Florida Theme that contains a light version of LayerSlider.

    I decided to buy your plugin to have full power but when I try to set it it says Fails.

    www.heartmilanapartments.com


    Can you hepl me? Thank you

    Laura Gucciardo


  • [deleted] replied

    Hey Laura,

    I have checked your site but for me the slider is being displayed currently.

    Have you managed to fix the problem in the meantime ?

    In case not, could you please provide more details and specify on what OS/browser/device are you experiencing this exactly ?

  • lauragucciardo replied

    Hello Attila

    nice to meet you

    The current Layer Slider Version on my website is 5.2.0 (it was inside the Wordpress Theme I've bought it 2 years ago) 

    Now I would like to install Version 6.5.8. I bought the plugin but when I try to install it doesn't work and I can't find any "update your plugin".


    What I need to do?

    Thank you

    Laura

  • lauragucciardo replied

    Hi Attila

    do I need to add my purchase code here? (see image)


    Thank you

    L

  • lauragucciardo replied

    Last message : )

    I've inserted the purchase code and now says that the Vesrion is not tested with my current version of wordpress.

    How I can proceed?

    Thank you

    Laura


  • lauragucciardo replied

    EVERYTHING IS SOLVED!

    Thank you

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. 

    If you need any further assistance please let us know.

  • lauragucciardo replied

    Attila sorry to disturb you again. After the update the website doesn't work anymore

    heartmilanapartments.com


    What I have to do?

    Laura