When trying to update the theme content i bought, i get this message:
"It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n Method Not Implemented"
What should i do? i checked the system status and everything seems to work.
Did you have the plugin installed earlier as a bundled item in your theme ?
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
And in this case I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
I was able to remove the theme Layerslider but had to go to my file manager and delete manually. But, when i upload the file i still get the same error:
"It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n Method Not Implemented"
Error messages like this, that are coming from the webserver are usually related to the host. I'd recommend to contact your hosting provider and show them this error. They should be able to check the error logs and locate the exact source of the problem, and make any necessary changes.
In the meantime you could also try to look for any incompatibility problems by temporary disabling other plugins and switching to a default WP theme. Just to make sure that it's not caused by an interfering 3rd party item on your installation.
Sure, we can take a look at your admin to investigate it further, if you set up a temporary WP login for us. But in case it is a server related problem, we cannot fix it from our end unfortunately, only your host will be able do that.
I've logged in and made some tests. This problem does not occur with other or new sliders, it's only happening with the one that you took the screenshot of.
Based on this, it's most likely related to the slider's size (memory or execution time limit) or it could be related to some kind of server filtering as well, that blocks that slider's content.
Unfortunately we can only see this much from our end. Your hosting could look into this in depth as only they have the necessary access and tools.
I believe that your host should show a little more professionalism dealing with this case. All they did was checking the System Status in our plugin, that you've already done. Checking a built-in feature of LayerSlider will not make any progress. The error is not located in our plugin as we've mentioned.
It is a webserver error and the webserver is related to the host. They should start searching for the error by looking through the webserver logs, after that analyzing the HTTP header and request data, after that checking if there is anything that would block the webserver, and finally checking if there is anything related in the log files (PHP log, etc).
Again, we cannot do their job. They should be a little more eager to solve this problem. We do not have access to the host, only they can do this.
Regarding the refund, we're sorry but as the issue is not on located on our end we cannot provide you with a refund. However we believe that this problem can be easily solved, but it requires that your host do their job.
I received a email today from my host and they're able to solve the issue! Thank you for being by my side on the way while we solve this issue. It was definitely a inconvenience but as long as its working now, i'm super excited. Thank you once again!
When trying to update the theme content i bought, i get this message:
"It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n Method Not Implemented"
What should i do? i checked the system status and everything seems to work.
Hello Mario,
Did you have the plugin installed earlier as a bundled item in your theme ?
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
And in this case I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can find detaled installation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup
This should solve any theme related problem to activation or update.
I was able to remove the theme Layerslider but had to go to my file manager and delete manually. But, when i upload the file i still get the same error:
"It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n Method Not Implemented"
Error messages like this, that are coming from the webserver are usually related to the host. I'd recommend to contact your hosting provider and show them this error. They should be able to check the error logs and locate the exact source of the problem, and make any necessary changes.
In the meantime you could also try to look for any incompatibility problems by temporary disabling other plugins and switching to a default WP theme. Just to make sure that it's not caused by an interfering 3rd party item on your installation.
Sure, we can take a look at your admin to investigate it further, if you set up a temporary WP login for us. But in case it is a server related problem, we cannot fix it from our end unfortunately, only your host will be able do that.
I've logged in and made some tests. This problem does not occur with other or new sliders, it's only happening with the one that you took the screenshot of.
Based on this, it's most likely related to the slider's size (memory or execution time limit) or it could be related to some kind of server filtering as well, that blocks that slider's content.
Unfortunately we can only see this much from our end. Your hosting could look into this in depth as only they have the necessary access and tools.
Im currently getting the run around from Kreatura and Arvixe (host). Here's Arvixe response to the issue:
"Hello,
I am able to replicate the issue, I checked LayerSlider -> System Status but could not find any issues from server end.
As it third party plugin I suggest you to contact Plugin provider for further assistance.
You can find the attached screenshot where there is no issues from server end."
Is it possible to get a refund, because i only bought this plugin to use that specific template.
I believe that your host should show a little more professionalism dealing with this case. All they did was checking the System Status in our plugin, that you've already done. Checking a built-in feature of LayerSlider will not make any progress. The error is not located in our plugin as we've mentioned.
It is a webserver error and the webserver is related to the host. They should start searching for the error by looking through the webserver logs, after that analyzing the HTTP header and request data, after that checking if there is anything that would block the webserver, and finally checking if there is anything related in the log files (PHP log, etc).
Again, we cannot do their job. They should be a little more eager to solve this problem. We do not have access to the host, only they can do this.
Regarding the refund, we're sorry but as the issue is not on located on our end we cannot provide you with a refund. However we believe that this problem can be easily solved, but it requires that your host do their job.
Hello,
I received a email today from my host and they're able to solve the issue! Thank you for being by my side on the way while we solve this issue. It was definitely a inconvenience but as long as its working now, i'm super excited. Thank you once again!
Thank you for the feedback, glad the problem can be resolved. If you need further assistance please let us know.