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  Public Ticket #1289318
video not playing
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  • schoenj started the conversation

    Hi, I just bought your slider and import 1 of the demo sliders.

    I added an video (background) to the slider, but the video (youtube) isn't playing. 

    Any suggestions would more than welcome 

    Regards, Jeroen

  • [deleted] replied

    Hey Jeroen,

    There is a JS error on your site that is blocking the slider from working properly: js?language=nl&ver=1:34 Google Maps API error: MissingKeyMapError 

    You can find more information about it on the following URL: https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error

    This error is not generated by the slider but unfortunately it's interfering with it, preventing it from appearing correctly.

    Please try to locate and solve this JS error, once the error is gone the slider will be working again, and we can check on the video in it.

  • schoenj replied

    Oké thank you Attila,

    unfortunately I'm not so good in fixing these kind of problems.

    Is there any other option to fix this.. Maybe you guys can help me out.

    If you need any ftp or wp related info, let me know.

    Regards, Jeroen

  • [deleted] replied

    Unfortunately since it's not a slider related issue, we cannot solve it from our end. We are not able to tell what exactly is the source of the problem, or what script/plugin does the Google Maps want to use. You have probably not set an API key and that is causing this error, but sadly we can only guess.