Sorry for the delayed response. We were and still are investigating this problem to see if there's an error in the plugin that is causing it or it's related to an external factor. Unfortunately we are not able to reproduce it consistently on our end, thus the slow troubleshooting.
But we have two tips that you could try out in the meantime that could help with this case.
First one is to disable the Word-wrap option of the layer in the Styles tab.
And the second is to set a slightly larger size for the layer also in the Styles tab.
Thanks for the tip word wrap has really worked at it seems, but you you do check from your side too.
Also i have another question - in desktop slider showing full but in mobile it is showing just half due to text looks too small to read. Please find the attached file.
Also am trying to change the hover color of CTA (See Our Results) right now it is showing default blue color i want to change it green. Not sure where to do that.
Since version 6 you have the option to display layers only on certain devices (desktop, mobile, tablet). This new feature gives you the option to create separate layers and layouts for mobile and desktop view in the same slide, and only show them on the required device.
Furthermore, you also have the option to set a minimum font size for texts on mobiles, so they won't become too small.
Additionally to the device specific layers, you could also build two sliders with different sizes or with different content for dekstop/mobile, include them both to the site, and only display them (using the Hide over and Hide under options) on the required device.
Regarding the CTA, you can set a color for texts in the Hover Transition tab of the corresponding layers. This should also affect linked text layers.
What am saying in dekstop it is showing full screen but in mobile it is showing half screen, i want to make full screen exactly as dekstop. Also not able to find the transition effect option in layer panel.
That is because you are using the 'Full width' layout currently. If you would like to display the slider in fullscreen you will need to choose the 'Full size' layout instead, in the 'Slider Settings' -> 'Layout' section. I'd also recommend to use the 'Hero scene' mode in this case. The 'Hero Scene' will always match the slider's height to the viewport, so it will always cover 100% of the browser window's height, regardless of the viewing environment.
Thanks for the tip for full screen, also waiting for your response on this:
As you said: Regarding the CTA, you can set a color for texts in the Hover Transition tab of the corresponding layers. This should also affect linked text layers.
Mine Question: Also not able to find the transition effect option in layer panel.
After updating the latest version of layer slider my icon disappears. What i should do now, can i get the older version for now then you fix later and i will update the latest one. http://www.digimidas.com/seo-services/
I've checked the URL you provided, but there is no LayerSlider included to that page. The section from your screenshots was not created with our plugin either, as I can see it's a Visual Composer element.
The LayerSlider update cannot effect other plugins or items on your installation, especially if you do not use the slider on the same page where the problem occurs. So the issue is most likely related to another factor.
I'd recommend to contact the author of the Visual Composer, as the problem is being generated in their product, they should be able to help with it.
All the icons were coming perfectly, but after the update all this mess happened.
For your convince i have disabled the plugin now you can see my home page: http://www.digimidas.com which contains layer slider element and icon is coming perfectly after plugin is disabled (scroll down to the bottom to see the toggle panel).
PFA screenshot after disabling the plugin and after enabling the updated layer slider plugin.
Please provide a fix..asap. And let me know if you need me to activate the plugin again.
There is no issue like this present in the latest release of our plugin (6.6.0.), no other user reported this and we did not experience this on our end either. As I've mentioned, a LayerSlider update cannot effect other plugins or items on your installation. The issue is most likely related to another conflict or interference.
Please enable the slider back again. We will look into the problem further, to see if can provide you with additional information regarding this error.
Plugin again activated. If it not an issue with your plugin then why it works when i disable the layer slider? And before the plugin update it was working perfectly and i haven't updated any other plugin except layer slider. It is a genuine issue otherwise i would have understand that is from my side.
Not sure what could be the problem, but please help me out. Let me know if you needed website credentials?
We've looked into it, but did not find anything on the front-end. Please set up a temporary WP login for us, so we can invesitage it further from the back-end.
Hi Support,
From cellphone http://www.digimidas.com this website is getting overlapping, please help.
Thanks
Any update on this?
Hey seomum,
Sorry for the delayed response. We were and still are investigating this problem to see if there's an error in the plugin that is causing it or it's related to an external factor. Unfortunately we are not able to reproduce it consistently on our end, thus the slow troubleshooting.
But we have two tips that you could try out in the meantime that could help with this case.
First one is to disable the Word-wrap option of the layer in the Styles tab.
And the second is to set a slightly larger size for the layer also in the Styles tab.
Hi Attila,
Thanks for the tip word wrap has really worked at it seems, but you you do check from your side too.
Also i have another question - in desktop slider showing full but in mobile it is showing just half due to text looks too small to read. Please find the attached file.
Also am trying to change the hover color of CTA (See Our Results) right now it is showing default blue color i want to change it green. Not sure where to do that.
Thanks
Since version 6 you have the option to display layers only on certain devices (desktop, mobile, tablet).
This new feature gives you the option to create separate layers and layouts for mobile and desktop view in the same slide, and only show them on the required device.
Furthermore, you also have the option to set a minimum font size for texts on mobiles, so they won't become too small.
Additionally to the device specific layers, you could also build two sliders with different sizes or with different content for dekstop/mobile, include them both to the site, and only display them (using the Hide over and Hide under options) on the required device.
Regarding the CTA, you can set a color for texts in the Hover Transition tab of the corresponding layers. This should also affect linked text layers.
Hi,
What am saying in dekstop it is showing full screen but in mobile it is showing half screen, i want to make full screen exactly as dekstop. Also not able to find the transition effect option in layer panel.
Let me know how it can be done.
That is because you are using the 'Full width' layout currently. If you would like to display the slider in fullscreen you will need to choose the 'Full size' layout instead, in the 'Slider Settings' -> 'Layout' section. I'd also recommend to use the 'Hero scene' mode in this case. The 'Hero Scene' will always match the slider's height to the viewport, so it will always cover 100% of the browser window's height, regardless of the viewing environment.
Thanks for the tip for full screen, also waiting for your response on this:
As you said: Regarding the CTA, you can set a color for texts in the Hover Transition tab of the corresponding layers. This should also affect linked text layers.
Mine Question: Also not able to find the transition effect option in layer panel.
I've attached a screenshot that is showing this tab, so you can see where to find. Layers -> Transitions -> Hover Transition.
Hi Support,
After updating the latest version of layer slider my icon disappears. What i should do now, can i get the older version for now then you fix later and i will update the latest one. http://www.digimidas.com/seo-services/
Thanks
PFA...screenshot of older vs new version.
Hi Attila,
Please help me on this?
Hello Arshad,
I've checked the URL you provided, but there is no LayerSlider included to that page. The section from your screenshots was not created with our plugin either, as I can see it's a Visual Composer element.
The LayerSlider update cannot effect other plugins or items on your installation, especially if you do not use the slider on the same page where the problem occurs. So the issue is most likely related to another factor.
I'd recommend to contact the author of the Visual Composer, as the problem is being generated in their product, they should be able to help with it.
All the icons were coming perfectly, but after the update all this mess happened.
For your convince i have disabled the plugin now you can see my home page: http://www.digimidas.com which contains layer slider element and icon is coming perfectly after plugin is disabled (scroll down to the bottom to see the toggle panel).
PFA screenshot after disabling the plugin and after enabling the updated layer slider plugin.
Please provide a fix..asap. And let me know if you need me to activate the plugin again.
Thanks
Please update asap....as i have kept slider off and home page looking very shabby.
Please help. Thanks
Hi Please update???
There is no issue like this present in the latest release of our plugin (6.6.0.), no other user reported this and we did not experience this on our end either. As I've mentioned, a LayerSlider update cannot effect other plugins or items on your installation. The issue is most likely related to another conflict or interference.
Please enable the slider back again. We will look into the problem further, to see if can provide you with additional information regarding this error.
Hi,
Plugin again activated. If it not an issue with your plugin then why it works when i disable the layer slider? And before the plugin update it was working perfectly and i haven't updated any other plugin except layer slider. It is a genuine issue otherwise i would have understand that is from my side.
Not sure what could be the problem, but please help me out. Let me know if you needed website credentials?
Thank you. My colleagues and I will look into this to see if we can find anything, and get back to you.
Hi,
Did you got any lead why this is happening?
Any update team?
We've looked into it, but did not find anything on the front-end. Please set up a temporary WP login for us, so we can invesitage it further from the back-end.
Thank you. We have looked into this further and the problem is caused by font-awesome.
The issue is that both our plugin and your theme is using it, and these two individual instances of font-awesome, are conflicting with each other.
We are going to make some adjustements in the upcoming releases that prevent this conflict.
Thank you for the feedback and reporting this.
Welcome, waiting for the update...hope you can release soft release soon so i will have complete looking site :)
Any tat?