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  Public Ticket #1276014
Uploading a Template
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Comments

  • Neil Debenham started the conversation

    Hi, I am trying to upload a template to wordpress but all I get is the "please wait" page.

    I have waited over 4 hours for this to upload. Can you please help

  • [deleted] replied

    Hey Neil,

    Problems with the importing method such as this, are usually related to server configuration issues, unfortunately.

    Please check the LayerSlider System Status, located on the WordPress sidebar for any error messages or notifications, that could provide additional information on this case.

  • Neil Debenham replied

    Hi Atilla,

    I have just seen these errors (attached) but I have no idea how to rectify them. I'm a rookie. Please help?

  • [deleted] replied

    As the error messages suggest the PHP ZipArchive extension is not installed on your server, also the PHP Post Max Size and PHP Max Upload Size settings need to be raised.

    These are server settings so you will need to contact your hosting provider with this case, as only they can update/change these settings. If you show them this screenshot they will know what to do, to adjust these settings and fix this problem.