Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1276014
Uploading a Template
Closed

Comments

  • Neil Debenham started the conversation
    August 17, 2017 at 5:53pm

    Hi, I am trying to upload a template to wordpress but all I get is the "please wait" page.

    I have waited over 4 hours for this to upload. Can you please help

  • [deleted] replied
    August 17, 2017 at 7:16pm

    Hey Neil,

    Problems with the importing method such as this, are usually related to server configuration issues, unfortunately.

    Please check the LayerSlider System Status, located on the WordPress sidebar for any error messages or notifications, that could provide additional information on this case.

  • Neil Debenham replied
    August 17, 2017 at 11:06pm

    Hi Atilla,

    I have just seen these errors (attached) but I have no idea how to rectify them. I'm a rookie. Please help?

  • [deleted] replied
    August 18, 2017 at 9:51am

    As the error messages suggest the PHP ZipArchive extension is not installed on your server, also the PHP Post Max Size and PHP Max Upload Size settings need to be raised.

    These are server settings so you will need to contact your hosting provider with this case, as only they can update/change these settings. If you show them this screenshot they will know what to do, to adjust these settings and fix this problem.