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  Public Ticket #1270999
Text not showing up on the ipad
Closed

Comments

  • thinkglobalschool started the conversation
    August 11, 2017 at 8:10pm

    Hi, 

    I've created a mobile-only layer of text that I'd like to display on tablets and phones; however, when I look on my ipad mini, the text only displays in landscape mode, not portrait. 

    Mobile optimization is on, i've tried setting a minimum font, and I have it set to display on phones and tablets. 


    Thanks in advance. 

  • [deleted] replied
    August 14, 2017 at 8:55pm

    Hey thinkglobalschool,

    I have checked your slider's settings and it seems like the layers are set to be hidden on mobiles and tablets. The ls-hide-on-phone and ls-hide-on-tablet classes are being applied on them. I believe you have used these settings in reverse. Please check on the device display feature again and try to change the options to see if that works.

  • thinkglobalschool replied
    August 14, 2017 at 9:10pm

    Hi, 

    There is a layer with just the words "test" that is visible only on mobile and tablets that isn't showing up unless the tablet is in landscape. Here is a screenshot of the settings and general overview. 



  • [deleted] replied
    August 15, 2017 at 9:39pm

    As I can see on your screenshot the 'eye' icon is not active for this 'test' layer, meaning that it will not be visible anywhere, since that option hides the layer.

  • thinkglobalschool replied
    August 15, 2017 at 9:47pm

    OK, I just turned the visibility on for desktop. It's still not showing up on the iPad mini though in portrait mode. 

  • [deleted] replied
    August 16, 2017 at 7:38pm

    We have investigated this further and the problem seems to be related to one of your theme's methods. Your theme is using a DIV with id="sliders-container" , and under a certain resolution it hides the slider alongside with its content.

    Please contact the author of your theme about this method and how it can be disabled, they should be able to provide more information on this case and hopefully a solution as well.