Okay
  Public Ticket #1259143
Register product for updates
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Comments

  • Matthew Graham started the conversation

    I have recently re-built this website, but am still using Layerslider on the new installation.

    There doesn't seem to be anywhere to put my Purchase Code any longer, so I can't upgrade to the latest version.

    Apparently you have revoked my licence???? Seems a bit rude!

  • [deleted] replied

    Hey Matthew Graham,

    We did not revoke your license. Your activation is most likely still stuck in an earlier installation that was activated before but no longer exist, therefore the error.
    We have recently launched a new site that you can use to check and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
    If you reset your purchase code in this site and re-activate the plugin on the admin area as well, there should be no error anymore.

    If you need help activating the plugin, you can find a description in the documentation on the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activation