Okay
  Public Ticket #1252704
Accidentally purchased twice
Closed

Comments

  • SMX-Envato started the conversation

    Hello -


    I have 2 questions

    I purchased this product twice. Once in May and then again yesterday. I only need it for my personal website. can I get a refund?


    Also, is the purchase code also the license key? If not, where can i find the key? thank you

  • [deleted] replied

    Hey SMX-Envato,

    You can find your Purchase Code in the email received upon the purchase. You can also download your license certificate from CodeCanyon at any time. Just navigate to your Downloads page, then find LayerSlider and choose the License certificate & purchase code option from Download button. Your Purchase Code is inside the downloaded text file.

    If you would like to get a refund for the mistaken purchase, please open a refund request from your Envato account. Please note that we are only able to offer a refund in case you did not download the item or used the license code for activation.