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  Public Ticket #1241556
I can't seem to activate my copy of layerslider in order to update to the next version
Closed

Comments

  • VCorazon3 started the conversation
    July 14, 2017 at 9:54pm

    Hi,

    I purchased a copy of layerslider from envato. I have been running it for several months without any problems. There is now an update available, however it won't let me update it because it says my copy isn't activated - however I can't seem to find anywhere to enter my purchase code.


    Can you please help me out with this?


    Thank you,


    Vanessa

  • ranesh26 replied
    July 15, 2017 at 1:21pm

    Hi,

    I also have same issue. Please let me know how to activate the layer slider.

  •  2
    Michel replied
    July 15, 2017 at 10:12pm

    Me too,
    Former version is activated. There is now an update available,
    However it won't let me update it 

  • [deleted] replied
    July 16, 2017 at 5:09pm

    Hello,

    Please refer to the following URL to see how to activate LayerSlider: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activation

    In case this part of the admin area is not there for you, you might have had a theme bundled version of LayerSlider isntalled earlier, which had this feature disabled and is now interfering. In this case I'd recommend to reinstall the plugin complately with the package that you download from CodeCanyon. Your sliders won't be deleted in the process as they are stored in the database.

    You can also find installation instructions in the documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup