Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
hi, i just bought the layer slider. i use the enfold theme. i put in the purchase code and want to update the layer slider, but nothing happens. i pushed the update button. the version that i am using right now is 5.6.2.
what can i do?
Hey bettina,
Have you had LayerSlider installed as a bundled item in your theme earlier ? Some themes are restricting the update and/or activation of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. Your sliders and settings are stored in the database so they won't be deleted in the process.
You can also find installation instructions in the documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup