Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
I purchased Layer Slider and have about 1 week left on my support contract. How do I renew the support and how much does it cost (just for the support)?
Hey Neil Howard,
You can extend the support time from your Envato profile under the Downloads tab, I believe you can also do it on the item's page. An extra half year support is $11.25 as I recall.
Doesn't seem to work like that any longer. When I click on downloads, I get (see the first attachment) which says that the item moved. When I then click on Layer Slider, it send me to the main LS page (see second attachment) where support is only an add-on to a complete purchase. How can I purchase support only?
I have checked and it should still be working that way. You can access the Downloads section with the purchased items list, by hovering over your Envato profile name in the top right corner and then selecting this menu. After that you should be able to see the Extend now button.
I have also attached a screenshot showing the menu and the button.
Thank you. It worked!