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  Public Ticket #1226938
Layer slide cant save
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Comments

  • Matsy started the conversation

    Hi,

    IM having 3 problems:


    1st. Iwant to have a video as background. Im using Vimeo right now, but I cant manage to display the video background without thw "play"-icon. Can you recommand me how to use background video in the best way but without any icons dissplayed in the background.


    2nd. Even if i have a button installed in the slider and I can se the button in the backend of the slider. It doesent show up on the sloder on the webpage.


    3rd. Im getting this message when i try to save my slider:


    "It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n Internal Server Error"



  • [deleted] replied

    Hey Matsy,

    You can set a video layer as a background with the 'Use this video as slide background' option, located in the Layers -> Content -> Video/Audio tab.

    What button are you referring to exactly ? Did you use a premade button from an external source or did you create one with LayerSlider ? Where or what should we look for exactly.

    Regarding the saving. The "Internal server error" is a web server configuration issue. In your case it could be a memory limitation problem or execution time limit, because you are trying to utilize more content than your server can handle in the given amount of time. But it might be generated by something else as well.

    The "Internal server error" is almost always a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please try to enable it and look for any PHP errors in the logs that could provide more information. 

    https://codex.wordpress.org/WP_DEBUG

    https://codex.wordpress.org/Debugging_in_WordPress

    If you're not familiar with it, we can also look into it after you enabled the WP debug mode. We will need a WP login in this case.

    In the meantime please also try to look for any incompatibility problems by temporary disabling other plugins and switching to a default theme. Just to make sure that it's not caused by a 3rd party item.

  • Matsy replied

    Hi,

    I have been trying to sole this problem but i cant fix it by my own. I have tried to turn off plugins and I have incresed the values I think. 
    I wouldbe great if you could take a look at it.
    Best regards,


    Mats


    http://hpsolartech.nu/wp-admin

    Username : [email protected]

    psw: 8y4nOMHj$n^Ax&rJj1%Cb0Q1

  • [deleted] replied

    I have logged in with the provided credentials but as I can see this user does not have any rights. So we are not able to see or access anything on your installation.

    Also, we have recently ran into a similar problem and we believe that your case might be related. 
    I've attached a slightly modified version of one of the plugin files. Please copy that file into the /wp-content/plugins/LayerSlider/classes/ folder on your server via FTP and override the file with the same name. It might help with your case as well.