Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1223882
Slides doesn't showing and can't edit
Closed

Comments

  • Mariana Almeida started the conversation

    Hi! 

    Suddenly some slides disappeared and seems to be blocked to any edit... 

    The follow error is showing on my console:

    Uncaught TypeError: Cannot read property 'title' of undefined
        at Object.setupStaticLayersChooser (ls-admin-slider-builder.js:1635)
        at Object.buildLayer (ls-admin-slider-builder.js:4831)
        at Object.selectLayer (ls-admin-slider-builder.js:1218)
        at Object.selectSlide (ls-admin-slider-builder.js:846)
        at HTMLDocument.<anonymous> (ls-admin-slider-builder.js:5160)
        at i (load-scripts.php:2)
        at Object.fireWith [as resolveWith] (load-scripts.php:2)
        at Function.ready (load-scripts.php:2)
        at HTMLDocument.K (load-scripts.php:2)


    The version of layerslider is updated.

    Can you help me? Thanks!



  • [deleted] replied

    Hey Mariana Almeida,

    There is no issue like this present in the latest release of our plugin (6.5.1.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
    To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
    Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.