Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
it seems that everytime i download a template and try to modify it and then hit save, i get a server error message. the odd thing is that the template does update with the modificiations and I see it work well on my page but i always get the error box and it says it cannot save. attached is a photo of the message.
Hey jgherghel,
Could you please check the LayerSlider System Status if it's displaying any error messages ?
Also, it might be a database issue that you can fix by deactivating and then reactivating the plugin in the WP Plugins menu as it rewrites the dabase.
attached is the system status. Should I go ahead and deactivate it and activate it to see if that fixes it?
Yes, please try that method.
I have logged in and looked around. The "Internal server error" is a web server configuration issue. In your case it could be a memory limitation problem or execution time limit, because you are trying to utilize more content than your server can handle in the given amount of time.
The "Internal server error" is almost always a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please try to enable it and look for any PHP errors in the logs that could provide more information. https://codex.wordpress.org/WP_DEBUG https://codex.wordpress.org/Debugging_in_WordPress
If you're not familiar with it, we can also look into it after you enabled the WP debug mode.