Okay
  Public Ticket #1217662
Save error
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  • ederwp started the conversation

    When I click to save my slider, i get this error:

    It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n Internal Server Error.

    PS: W3 Total Cache is currently disabled

  • [deleted] replied

    Hey ederwp,

    The "Internal server error" (error 500) is a web server configuration issue. In your case it could be a memory limitation problem or execution time limit, because you are trying to utilize more content than your server can handle in the given amount of time. But it might be generated by something else as well.

    The "Internal server error" is almost always a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled. Please try to enable it and look for any PHP errors in the logs that could provide more information. 
    https://codex.wordpress.org/WP_DEBUG
    https://codex.wordpress.org/Debugging_in_WordPress

    If you're not familiar with it, we can also look into it after you enabled the WP debug mode. We will need a WP login in this case.

    In the meantime please also try to look for any incompatibility problems by temporary disabling other plugins and switching to a default theme. Just to make sure that it's not caused by a 3rd party item.