Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1214827
Can't import Templates
Closed

Comments

  • fabiocn started the conversation
    June 21, 2017 at 7:28pm

    Hi! I Purchase the LayerSlider for WP and i need import a template. But, when i click to import the animation "please wait" never finish. I try 1 hour of this.

    How can i solve this?

    Thanks

  • [deleted] replied
    June 23, 2017 at 4:24pm

    Hey fabiocn,

    There is no issue like this present in the latest release of our plugin (6.5.1.), so unfortunately it is most likely a server configuration issue.

    Please  check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.

  • fabiocn replied
    June 23, 2017 at 9:10pm

    The attachment file is my system status. How can i solve?

  • [deleted] replied
    June 24, 2017 at 2:12pm

    The problem you are experiencing is caused by the errors displayed in the System Status.

    Please contact your hosting provider and show them this screenshot. They will know what to change and update/install on your server to solve it.