Public Ticket #1210670


  • chaszs started the conversation

    When I try to save my slider this window appears with this message:

    It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n Internal Server Error

    Thanks for the help. And i think it has something to do with cache or debug mode...

  •  305
    Attila replied

    Hey chaszs,

    Which version of the plugin do you use currently ?

    There was a PHP error in version 6.5 that might have caused HTTP 500 Internal Server Error in some cases with older versions of PHP.

    We have released a quick fix for this (6.5.1.).

    Best Regards,
    Attila | Kreatura Support Team

  • chaszs replied

    I have version 6.5.1. I don't know if it would be a conflict with another plugin. I installed it with agama theme pro. 

    anyway, in system status it tells me to keep in mind, if if have any issue, to enable WP Debug mode, but I don't know how to do that. 

    I forgot to tell you that this thing happened on a template i downloaded, exactly Photo Studio.

    Thanks for your time, and I hope you can help me.

    I attach  some docs to guide you.

    Attached files:  attach1.JPG

  •  305
    Attila replied

    In that case this is most likely going to be a server related problem unfortunately.

    The "Internal server error" (error 500) is a web server configuration issue. In your case it could be a memory limitation problem or execution time limit, because you are trying to utilize more content than your server can handle in the given amount of time. But it might be generated by something else as well.

    The "Internal server error" is almost always a PHP error related problem, but currenty the exact error message is not visible as the WP debug mode is not enabled.
    Please try to enable it and look for any PHP errors in the logs that could provide more information. 

    If you're not familiar with it, we can also look into it after you enabled the WP debug mode. We will need a WP login in this case.

    Also, do you experience this problem with another sliders or only this one ?

    Best Regards,
    Attila | Kreatura Support Team

  • chaszs replied

    Hello again,

    First of all thanks for your rush answering my request.

    Ok, second, I'm sending you the debug.log archive resulting in performing a session Wp-Debug mode.

     I hope it helps to give me a hand with my problem

    Third, your question, that's the only slider I have problems with. I changed recently from theme Fortunato Pro to theme Agama in my site,  in need of a visual enhancement, and your sliders would be of a great help.

    Thanks in advance

    Attached files:  debug.log

  •  305
    Attila replied

    Unfortunately there is nothing relevant in the attached log file. Please note that this is only a small part of the whole logs.

    Since we do not know when and how was this log recorded, we cannot really tell much from it.

    We will need logs that were recorded when the issue occured, so the logs from the time when you reproduce the error. We should be able to tell more from that.

    Best Regards,
    Attila | Kreatura Support Team