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  Public Ticket #1203879
Install Fail
Closed

Comments

  • ifpgGary started the conversation

    LayerSlider will not install on my site. Receiving the following error:

    ------------------------------------------------------

    Unpacking the package…

    Installing the plugin…

    The package could not be installed. No valid plugins were found.

    Plugin install failed.

    ------------------------------------------------------

    I have disabled all other plugins but receive the same error. What version of PHP is required to run this plugin? I have PHP v5.2.

    Gary


  • [deleted] replied

    Hey ifpgGary,

    You have to decompress the archive that you downloaded from CodeCanyon and use the installable zip inside it.

  • ifpgGary replied

    Sorry about that. Unfortunately, I have another issue. When I install the plugin I receive the following error:

    Plugin could not be activated because it triggered a fatal error.

    Could it be that I am using PHP v5.2?

  • ifpgGary replied

    If the plugin does not work with sites running PHP 5.2 I am going to need to request a refund. Upgrading PHP is not an option for our site.

  • [deleted] replied

    The latest subversion of PHP 5.2 is more than 8 years old now. Also, it did not receive any security fixes in the past 4 years.
    It is really not recommended to use that old version and we strongly suggest to update it.

    But in case you want to stick with that version we can offer you a refund naturally.

  • ifpgGary replied

    We must stick with PHP 5.2 for now. Please authorize refund. Thank you.

  • [deleted] replied

    Please open a refund request from your Envato profile then. We can only accept it that way.