Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi,
I have tried many times to get the automatic update, but every time it is giving the error as under:
"An error occurred while updating LayerSlider WP: Update package not available."
I tried getting the latest version from codecanyon but it still has the old version 1.4.0
Hey waqaswp,
Please try to deactivate and reactivate the license on your installation. This should help in most cases. You can also use our new site to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
If this does not do the trick please navigate to the Dashboard->Updates menu and try to update there.
We have also uploaded the new release to CodeCanyon, so once the Envato admins accept it you can also download it and manually update the plugin by reinstalling it. Your sliders and settings are stored in the database so they won't be deleted in this process.
I've got the same problem - Update not available. I found your new update at Envato but have a question. The instructions say to deactivate and delete the current version first. Before I pull the trigger on the deletion, can you please verify that I need to completely delete the old version and that my existing sliders won't be affected? Thanks for your help.
Yes, that is the case. Your sliders are stored in the database so they won't be deleted in the process.