Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
Hi, I got LayerSlider through my purchase of the Bridge theme. I am trying to get a premium template, but I get a server error. So when I try to update my plugin, it says: "Update Package not available." I imagined that updates were not available with themes and I purchased the new version of LayerSlider, however, it tells me that my website is already registered, so I cannot activate the newer version.
Any way that I can solve this?
Hey jacobo360,
Some themes are modifying the bundled plugin versions, so that could be the reason why you cannot activate it properly. I'd recommend to reinstall LayerSlider. First you will need to disable and remove the bundled version, and then install the new release from us that you can download from CodeCanyon. Your sliders and settings are stored in the database so they won't be deleted in this process.
After the reinstall you get the latest release and should be able to activate it as well to access every template.