Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1188762
Non activate licence
Closed

Comments

  • Maurizio started the conversation

    Item Purchase Code:
    6cfa691e-2987-4893-9d22-ff277b5545ed

    This ID is non activable in to my site
  • [deleted] replied

    Hey Maurizio,

    I have checked and your purchase code is valid and working. Please try to use it again, there might have been a temporary issue with the servers.

    If it's still not working, then I believe there is a server setting interfering with the activation. Please check the LayerSlider System Status for any error messages that could provide more information.

  • Maurizio replied

    No. Persist problem. All check with System Status is ok! Please resolved this problem is absoluttely urgent,

    This is error message: An unexpected erroe occurred. Please try again later. If this error persist, it's most likely a web server configuration issue.

    Please contact your web host and ask them to allow external connection to the following domain:

    Repository.kreaturamedia.com (observation..is ghost). If you need futur assistance in resolving this issue, please..

  • Maurizio replied

    Ok ok is all installed!

    Best regard

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.