Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1183193
Slider not importing
Closed

Comments

  • Matt started the conversation
    May 24, 2017 at 10:08pm

    Hello - after i migrated my site i disabled and activated the LS license on live site.  My home slider is not showing and is empty.   When i go to import it after the import I get redirected to a 404 page.  *see images for reference. 


    Thanks!



    Auto-Updates:Activated
    LayerSlider version:6.4.0
    WordPress version:4.7.5
    Site Setup & Plugin Settings
    Install LocationOK
    WP Debug Mode:Enabled
    Uploads directory:OK
    Cache pluginsNot found
    jQuery Google CDN:Disabled
    Server Settings
    PHP Version:5.6.30
    PHP Time Limit:No limit
    PHP Memory Limit:256M
    PHP Post Max Size:8MImporting larger sliders could be problematic in some cases. This option is needed to upload large files. We recommend to set it to at least 16MB or higher. Please contact your host and ask them to change this PHP setting on your web server accordingly.
    PHP Max Upload Size:1G
    Suhosin:Not found
    PHP ZipArchive Extension:Enabled
    PHP DOMDocument Extension:Enabled
    PHP Multibyte String Extension:Enabled
    PHP Multibyte Regex Functions:Enabled
    WP Remote functions:OK
    $_SERVER variablesOK

    Show Advanced Details


  • [deleted] replied
    May 25, 2017 at 9:54am

    Hey Matt,

    As the System Status suggests, the PHP Post Max Size server setting does not meet the requirements. It needs to be at least 16MB or higher to be able to import and utilize larger slider exports.

    Your hosting provider can help you with this case and to make the necessary changes.

  • Matt replied
    May 25, 2017 at 6:39pm

    works thanks so much!