Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1182649
Maintenance issue?
Closed

Comments

  • goodejustin started the conversation
    May 24, 2017 at 2:44pm

    Briefly unavailable for scheduled maintenance. Check back in a minute.

    This has been showing when I try to open layerslider from my dashboard for the last 24 hours. We are going live with the site today and I'm nervy. 

  • [deleted] replied
    May 24, 2017 at 3:20pm

    Hey goodejustin,

    There is no maintenance mode or this kind of notification built into LayerSlider, so it cannot generate this error.

    I believe that this is going to be a WordPress error message, affecting your whole site/admin.

  • goodejustin replied
    May 24, 2017 at 4:37pm

    That would make sense. It won't let me update my theme Avada or the new layerslider plugin? I purchased another year of support with layerslider. How do i activate with my license code and get the update and hopefully resolve this issue?

  • [deleted] replied
    May 24, 2017 at 5:45pm

    Did you have LayerSlider installed as a bundled item in your theme earlier ? There are themes that are restricting the update and/or activation of the plugin in some cases.

    If the auto-update feature does not work due to this error, I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
    Your sliders and settings are stored in the database so they won't be deleted in the process.

    You can also find installation instructions in the documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#plugin-setup

  • goodejustin replied
    May 24, 2017 at 7:31pm

    It's back working. It must've been something on wordpress' end. Thank you!

  • [deleted] replied
    May 24, 2017 at 9:53pm

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.