Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1179200
i need support with the product
Closed

Comments

  • Live started the conversation
    May 22, 2017 at 9:16am

    SHORT DESCRIPTION I have just bought the layer slider package but it is not expounding yet.

    FULL DESCRIPTION I downloaded it. it is activated to my site using the purchase code. But it seems not to do nothing at the moment and even the template store and others are not accessible but before I activated it was.

    I checked in the system status, it says that : WP Debug Mode: !Disabled.  I tried to read the notice given but it seems i cant even figure out where to start. I download the Plugin Debug which is currently on my main page but it seems not to do anything or give me an access do enable the the debug mode.

    I need your help. I am stuck

  • [deleted] replied
    May 22, 2017 at 9:33am

    Hey Live,

    There is no issue like this present in the latest release of our plugin (6.4.), so unfortunately it is most likely a conflict problem with a 3rd party item on your installation, or a server configuration issue.

    To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. 

    Also, is there no other error in the LayerSlider System Status that could provide more information on this matter ?

  • Live replied
    May 22, 2017 at 9:41am

    Hi, thanks, But it is a bit frustrating. 

    How can i please make the slider work on my front page. it is not doing anything at the moment.

    Thanks

  • [deleted] replied
    May 23, 2017 at 10:34am

    I have checked your site and the slider is being displayed at the moment. 

    Please note that it has only one slide with a single text layer which is being shown in the top left corner. There are no other content or slides added to the slider to be displayed at the moment.