Okay
  Public Ticket #1179200
i need support with the product
Closed

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  • Live started the conversation

    SHORT DESCRIPTION I have just bought the layer slider package but it is not expounding yet.

    FULL DESCRIPTION I downloaded it. it is activated to my site using the purchase code. But it seems not to do nothing at the moment and even the template store and others are not accessible but before I activated it was.

    I checked in the system status, it says that : WP Debug Mode: !Disabled.  I tried to read the notice given but it seems i cant even figure out where to start. I download the Plugin Debug which is currently on my main page but it seems not to do anything or give me an access do enable the the debug mode.

    I need your help. I am stuck

  • [deleted] replied

    Hey Live,

    There is no issue like this present in the latest release of our plugin (6.4.), so unfortunately it is most likely a conflict problem with a 3rd party item on your installation, or a server configuration issue.

    To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. 

    Also, is there no other error in the LayerSlider System Status that could provide more information on this matter ?

  • Live replied

    Hi, thanks, But it is a bit frustrating. 

    How can i please make the slider work on my front page. it is not doing anything at the moment.

    Thanks

  • [deleted] replied

    I have checked your site and the slider is being displayed at the moment. 

    Please note that it has only one slide with a single text layer which is being shown in the top left corner. There are no other content or slides added to the slider to be displayed at the moment.