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We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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  Public Ticket #1175141
Export slide error
Closed

Comments

  • Nurul Huda Robin started the conversation
    May 18, 2017 at 7:07am

    I have bought layer slider wp plugin. When i am trying to export a slide I am having HTTP ERROR 500.

    I am serving my site using nginx. Nginx log is given below:

    2017/05/18 12:59:25 [error] 932#932: *286 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught Error: Call to a member function fontsForSlider() on null in /var/www/html/priyo/wp-content/plugins/layerSlider/wp/actions.php:812
    Stack trace:
    #0 /var/www/html/priyo/wp-includes/class-wp-hook.php(298): ls_export_sliders('')
    #1 /var/www/html/priyo/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array)
    #2 /var/www/html/priyo/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
    #3 /var/www/html/priyo/wp-admin/admin.php(154): do_action('admin_init')
    #4 {main}
      thrown in /var/www/html/priyo/wp-content/plugins/layerSlider/wp/actions.php on line 812" while reading response header from upstream, client: 127.0.0.1, server: _, request: "GET /priyo/wp-admin/admin.php?page=layerslider&action=export&id=3&_wpnonce=b9408e1428 HTTP/1.1", upstream: "fastcgi://unix:/run/php/php7.0-fpm.sock:", host: "localhost", referrer: "http://localhost/priyo/wp-admin/admin.php?page=layerslider"

    Please suggest a solution.

    Thanks,

    Robin

  • [deleted] replied
    May 18, 2017 at 5:06pm

    Hey Robin,

    The "Internal server error" (error 500) is a web server configuration issue, a memory limitation problem or execution time limit in your case. This error message is displayed because you are trying to import more content than your server can handle in the given amount of time. 

    Please contact your hosting provider. They should be able to tell from the error message what settings to edit or increase and make the necessary changes.