Dear Support team,
I try to do product activation on my local site by input purchase code but it can't not activated so what's the root cause and how can I fix it? Please suggest.
Plug in is bundled in premium theme. It should work properly but I got the error like below
Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can't activate LayerSlider with your theme's purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours.
What should I do to fix this error?
If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.
Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.
Could you send me the link to show service details or how to purchase?
You can find the item on the following URL: https://codecanyon.net/item/layerslider-responsive-wordpress-slider-plugin/1362246
And the related documentation here: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html
I already purchased plugin as you suggested and do product activation also but the plugin is still not working as attached images. How can I fix it? Please see the 3 attached images for further information.
The problem seems to be related to the way you inserted the slider to your site.
How exactly did you add the slider to the page ? Which method have you used ?
You can check the available methods in the documentation on the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#publishing-sliders